.support-page{padding:2rem 0 4rem;background:#f1f5f9;min-height:80vh}.container{max-width:1200px;margin:0 auto;padding:0 1.5rem}.page-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:2rem}.back-link{display:inline-flex;align-items:center;gap:.5rem;color:#2563eb;font-weight:600;margin-bottom:1rem;font-size:.95rem}.page-header h1{font-size:2rem;font-weight:800;color:#0f172a;margin-bottom:.5rem}.page-desc{color:#64748b}.btn{padding:.875rem 1.5rem;border-radius:12px;font-weight:600;border:none;cursor:pointer;display:inline-flex;align-items:center;gap:.5rem;font-size:.95rem;transition:all .2s}.btn-primary{background:linear-gradient(135deg,#2563eb,#1d4ed8);color:#fff}.btn-primary:hover{box-shadow:0 4px 12px #2563eb4d;transform:translateY(-1px)}.btn-secondary{background:#f1f5f9;color:#475569}.loading{text-align:center;padding:4rem;background:#fff;border-radius:20px}.spinner{width:40px;height:40px;border:4px solid #E2E8F0;border-top-color:#2563eb;border-radius:50%;animation:spin 1s linear infinite;margin:0 auto 1rem}@keyframes spin{to{transform:rotate(360deg)}}.tickets-grid{display:flex;flex-direction:column;gap:1rem}.ticket-card{background:#fff;border-radius:16px;padding:1.5rem;box-shadow:0 2px 8px #00000014;border:1px solid #E2E8F0;display:grid;grid-template-columns:auto 1fr auto auto;gap:1.5rem;align-items:center;transition:all .2s;text-decoration:none}.ticket-card:hover{box-shadow:0 4px 12px #0000001f;border-color:#cbd5e1}.ticket-icon{width:56px;height:56px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:1.5rem}.ticket-icon.general{background:linear-gradient(135deg,#eef2ff,#e0e7ff);color:#6366f1}.ticket-icon.order{background:linear-gradient(135deg,#dbeafe,#bfdbfe);color:#3b82f6}.ticket-icon.payment{background:linear-gradient(135deg,#d1fae5,#a7f3d0);color:#10b981}.ticket-icon.technical{background:linear-gradient(135deg,#fee2e2,#fecaca);color:#ef4444}.ticket-info{display:flex;flex-direction:column;gap:.25rem}.ticket-number{font-weight:700;color:#2563eb;font-size:.9rem}.ticket-subject{font-weight:600;color:#0f172a;font-size:1rem}.ticket-meta{font-size:.85rem;color:#64748b}.ticket-status{padding:.5rem 1rem;border-radius:50px;font-size:.8rem;font-weight:600;text-transform:capitalize;display:inline-flex;align-items:center;gap:.5rem}.ticket-status.open{background:linear-gradient(135deg,#fef3c7,#fde68a);color:#92400e}.ticket-status.in_progress{background:linear-gradient(135deg,#dbeafe,#bfdbfe);color:#1e40af}.ticket-status.resolved{background:linear-gradient(135deg,#d1fae5,#a7f3d0);color:#065f46}.ticket-status.closed{background:linear-gradient(135deg,#f1f5f9,#e2e8f0);color:#475569}.reply-count{display:flex;align-items:center;gap:.5rem;color:#64748b;font-size:.9rem}.empty-state{text-align:center;padding:4rem 2rem;background:#fff;border-radius:20px;border:2px dashed #E2E8F0}.empty-icon{font-size:4rem;color:#cbd5e1;margin-bottom:1rem}.empty-state h3{font-size:1.5rem;font-weight:700;margin-bottom:.5rem;color:#0f172a}.empty-state p{color:#64748b;margin-bottom:1.5rem}.modal{display:none;position:fixed;inset:0;background:#0f172a99;backdrop-filter:blur(4px);z-index:1000;align-items:center;justify-content:center;padding:1rem}.modal.active{display:flex}.modal-content{background:#fff;border-radius:20px;padding:2rem;max-width:600px;width:100%;box-shadow:0 20px 40px #0003}.modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}.modal-header h3{font-size:1.5rem;font-weight:700;color:#0f172a}.close-btn{width:36px;height:36px;border-radius:50%;border:none;background:#f1f5f9;color:#475569;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:1.1rem}.close-btn:hover{background:#e2e8f0}.form-group{margin-bottom:1rem}.form-group label{display:block;font-size:.9rem;font-weight:600;color:#374151;margin-bottom:.5rem}.form-group input,.form-group select,.form-group textarea{width:100%;padding:.875rem 1rem;border:2px solid #E2E8F0;border-radius:10px;font-size:.95rem;transition:all .2s}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{outline:none;border-color:#2563eb;box-shadow:0 0 0 4px #2563eb1a}.modal-actions{display:flex;gap:1rem;margin-top:1.5rem}.modal-actions .btn{flex:1}@media (max-width: 768px){.page-header{flex-direction:column;gap:1rem}.ticket-card{grid-template-columns:1fr}}