Frequently Asked Questions
Find answers to common questions about buying, payment, and shipping
Buying
Browse our inventory, select your desired vehicle, and click 'Buy Now'. You'll be guided through a secure checkout process where you can choose your payment method.
Yes, every vehicle undergoes a comprehensive multi-point inspection before listing. We verify condition, mileage, and provide detailed reports.
Our prices are competitively set based on market value. For bulk purchases or special circumstances, please contact our sales team.
Currently, we require full payment at checkout. However, you may use your own financing through your bank or credit union.
Payment
We accept Stripe (credit/debit cards) and PayPal. All transactions are secured with industry-standard encryption.
Absolutely. We use Stripe and PayPal for payment processing, which are PCI-DSS compliant and use bank-level encryption.
Full payment is required at the time of purchase to secure your vehicle and initiate shipping.
Yes, we offer a 7-day money-back guarantee from delivery date. Vehicle must be returned in the same condition. See our Terms for details.
Shipping
Domestic shipping typically takes 7-14 days. International shipping ranges from 21-45 days depending on destination.
Yes, we ship to over 50 countries worldwide. Customs duties and import taxes are the responsibility of the buyer.
Once your vehicle ships, you'll receive tracking information. You can also track your order in your dashboard under 'My Orders'.
Yes, all shipments include full insurance coverage at no extra cost.
Account
Click 'Register' in the navigation, enter your details, and verify your email. You can also sign up using Google or Facebook.
Click 'Login' then 'Forgot Password'. Enter your email and we'll send you a reset link.
Log in and go to Dashboard > Profile. You can update your name, email, phone, and password.
You can create a support ticket from your Dashboard, use our Contact page, or email Nana.Wouters@doorstepcarsglobal.com.
Still have questions?
Our support team is here to help you 24/7